As Elior Group Digital Customer Experience Director since November 2015, Frédéric Lézy is charged with the mission to digitalize customer path and optimize restaurant data management. The objective of the digital strategy is to facilitate consumers’ daily catering habits and to optimize operational excellence thanks to the Group’s appropriate knowledge of the expectations and usages of its guests. New digital tools offer the possibility of providing new services and adapting to changing consumer trends: click & collect, real-time informations, paperless payment solutions, etc.
The purpose of the Chief Digital Officer Night, organized by the CCM Benchmark Institute, is to showcase the finest French chief digital officers accompanying the digital transformation movement, in which a large number of companies are currently engaged.
 CCM Benchmark Institute id specialized in digital and new consumer pattern studies.