At the Chief Digital Officer Night on June 16, 2016, Frederic Lézy, Elior Group Digital Customer Experience Director, won the prize for being the most client-centered Digital Director. This award is a recognition of Elior Group’ digital strategy focused on customer experience. Digital transformation is one of the eight strategic projects in the 2016-2020 strategic plan presented on September 24, 2015, by Philippe Salle, Chief Executive Officer and Chairman of the Group.

As Elior Group Digital Customer Experience Director since November 2015, Frédéric Lézy is charged with the mission to digitalize customer path and optimize restaurant data management. The objective of the digital strategy is to facilitate consumers’ daily catering habits and to optimize operational excellence thanks to the Group’s appropriate knowledge of the expectations and usages of its guests. New digital tools offer the possibility of providing new services and adapting to changing consumer trends: click & collect, real-time informations, paperless payment solutions, etc. 

The purpose of the Chief Digital Officer Night, organized by the CCM Benchmark Institute[1], is to showcase the finest French chief digital officers accompanying the digital transformation movement, in which a large number of companies are currently engaged.


[1] CCM Benchmark Institute id specialized in digital and new consumer pattern studies.