As a member of the United Nations Global Compact since 2004, Elior Group respects, supports and promotes the fight against all forms of corruption.
Business integrity is at the heart of our activities and relationships with our stakeholders (customers, investors, suppliers, partners, etc.).
As such, our Group and all of our employees respect our ethical commitments and conduct their activities in accordance with the legislation in force in the countries where we operate (such as, the French anti-corruption law (“Sapin II”) addressing transparency, the fight against corruption and economic modernization).
Our integrity program
In order to promote a culture of integrity within our Group, we have formulated our commitments in two key documents.
Raise a concern
Elior Group has set up an outsourced alert system managed by an external and independent service provider that allows employees to report a concern confidentially. The alert system is available to all employess and external stakeholders in every country where Elior Group operates.
France, Spain, Italy, Portugal, the United Kingdom, Germany, Luxembourg, Belgium, Canada, United States, Chine & India
Reports can be submitted via the Whispli reporting platform, which can be accessed:
- at the following address: https://eliorgroup.whispli.com/ethics_alerts
- or by scanning the QR code below:
Reports can also be sent directly to the Elior Group’s Compliance Department by email to chiefcomplianceofficer@eliorgroup.com .
Spain and Italy
Reports can be made by contacting the external, independent service provider by telephone, 24 hours a day, 7 days a week, on the following numbers:
- Spain: +34 900 933 290
- Italy: +39 800 934 362
Your report will be taken by an AI operator in your preferred language: English, Spanish or Italian.
The Group is eager to promote a culture of dialogue and wants to encourage all employees to read carefully the Whistleblower's Charter and to use the reporting channels at their disposal to voice their concerns if they come accross unethical and/or illegal behavior.
In accordance with the Whistle-blower Charter, the following people may be contacted:
- The caller’s direct superior
- The Compliance Officer, Compliance referent or the Group Compliance Officer at the following address: chiefcomplianceofficer@eliorgroup.com
- The Legal Department
- The Human Resources Department
Consult the Frequently Asked Questions (FAQ) regarding alerts and reports by clicking here.
Our policies
Eager to make a positive impact on society, Elior Group aims to implement and promote high ethical business standards. That is why the Group has put in place several policies in order to make sure its employees take part in the fight against corruption and other behaviors contrary to the Group's Ethical principles.
The Duty of care
As a signatory of the United Nations Global Compact, Elior Group is committed to promoting and respecting, across its entire value chain, the principles relating to respect for human rights, international labor standards and the environment. It also ensures against becoming an accessary to their violation.
Over the years, Elior Group has adopted procedures and implemented tools designed to identify, assess and control its risks. One of these tools is the Group's Responsible Sourcing Charter, which formalizes the commitments made by Elior companies to their respective supply chains. As such, Elior Group places business integrity, the improvement of the socio-economic and environmental footprint and the development of its suppliers at the heart of its value chain and of all of the Group's businesses.
The responsible sourcing charter
Our responsible purchasing charter formalizes the commitments made by Elior companies to their supply chain. Elior Group demands that its suppliers commit to these principles by signing this Charter and by adopting similar programs within their own supply chain.
Files in Spanish and Italian
Encuentre todos los documentos sobre las normas vigentes en Elior Group en materia de integridad.
Consulta tutti i documenti sulle regole in vigore all’interno di Elior Group in materia di integrità.