We have been going through a period of profound change that fuels innovation and accelerates change. Our offers must adapt quickly to the demands of our guests, who have changed their work habits, go to the office less and are increasingly eating lunch alone. We provide them with solutions for every situation.
Stepping up our digital transformation
The sanitary crisis has increased the demand for more flexible, mobile and digital offers. In all of the Group's operating countries, Elior is stepping up its digital transformation to meet the new eating habits and expectations of B&I employees.
The current situation has reinforced our belief that reinvention is necessary: even more than before, we must encourage guests to come/return to our restaurants, and imagine new offers to meet their new consumption habits. Guests no longer come to us automatically for their lunch, we must now go and find them, wherever they are. The applications developed by the Group notably make life easier for its guests while ensuring that they enjoy their meals at their ease.
The guest experience in enterprises reinvented by Elior
Confronted with the global upheaval in ways of working and consumption habits, Elior has undertaken an in-depth reinvention of its offer, resulting in a new range of catering solutions that are flexible over time, flexible in space yet inflexible in terms of quality.
United States : an offer dedicated to small businesses
For small spaces, Elior NA has developed Micro Market, a customized solution for small businesses where space has to be optimized. This self-service solution offers guests an assortment of offers (drinks, prepared take-away meals, snacks, etc.), and the possibility of ordering and paying online. Adapted and customizable, Micro Market offers the combination of quality of choice and flexibility for guests, who therefore benefit from access to a healthy and balanced diet.
In France, a take-away solution
Chaud Bouillant offers guests the possibility to savor a hot take-away inspired by the menus of Parisian brasseries. This solution enables guests to place an order on their smartphone for a real hot dish inspired by the menus of Parisian brasseries: a concrete response adapted to health protocols, without any loss in the quality of the meals offered.
In Italy, more flexible solutions for our guests
In Italy, the Icolti home-delivery solution, produced, for the most part, in our central kitchens, consists of more than 600 savory and sweet recipes or snacks. This catering solution proposes individual portions using the Modified Atmosphere Packaging (MAP) technology to ensure impeccable hygiene and traceability. Guests can place their order on the Joyfood app and pick up their meals in connected or self-service fridges.