Five value creation drivers

To achieve the goals set within the New Elior plan, teams across the Group will rely on five shared value creation drivers. Only one of them differs between our two activities.

Five value creation drivers

  • #1: Mix shift towards attractive markets
    • Gear new business development towards the most attractive segments and clients and clients
    • Develop relevant adjacencies
    • Convert self-operated prospects to secure higher margin
  • #2: Increased customer centricity / CSR (catering)
    • Meet societal expectations
    • Develop retailization
    • Onboard and empower the frontline
    • Redefine brand portfolio strategy
    • Proactively manage contracts
  • #2: Increased cross-sell / upsell (services)
    • Special works
    • Facility management
    • Conciergerie
  • #3: Systematic focus on retention
    • One client, one project
    • Vulnerability dashboard
    • Retention unit
    • Tools usage & upgrade
    • Incentives clarification
    • Systematic post-mortem
  • #4: Continuous cost optimization
    • Improve food costs
    • Optimize labor costs
    • Optimize overheads and SG&A
  • #5: Cash management and allocation
    • Monitor capex allocation
    • Improve working capital
    • Limit non-recurring

Teams on the frontline will be supported and assisted by the support functions, whose missions as key enablers are clearly defined:

  • Human Resources > Talent engagement and empowerment
  • Procurement > Relevant menu-to-sourcing value chain
  • IT & Digital > IT, digital and systems supporting business operations
  • Communications > Teams alignment and company positioning
  • Finance > Acting as a co-pilot
  • Innovation > Customer-centric innovation fueled by strong network