2019-2020 Activity Report

RA

Editorial of Philippe Guillemot, Elior Group Chief Executive Officer

Our company has responded to the Covid-19 pandemic not only with a very high degree of control, but also with impressive responsibility and solidarity; two values deeply embedded in our DNA. And for that, I would like to take this opportunity of celebrating the admirable commitment shown by all our employees.

In meeting the challenges that lie ahead, Elior remains steadfast in its mission to earn the trust of our guests and clients on a daily basis by guaranteeing that they receive healthy, tasty, eco-responsible food, and to exercise responsible stewardship of our customers' facilities and settings through our support service businesses in France. In today’s unprecedented circumstances, our challenge is not to change course, but rather to stay on course and accelerate our progress.

Our ambition is to reinvent our business as a social caterer so that we can respond effectively to three major concerns of our guests, which have been further accentuated by the pandemic: is what I eat healthy and tasty, and is it good for me? Secondly, will eating also be a pleasurable opportunity for togetherness, and will it be good for us? And lastly, will the impact of what I eat be good for everyone? Based on these fundamental commitments to delivering food that is healthy, pleasurable and respectful of the natural environment and communities, our action plans are now in place across all our markets in all Elior operating countries.

Our ability to embrace transformational change, drive innovation and roll out new offers that meet the expectations of our guests will enable us to emerge from this crisis as a more competitive Group, at the same time as asserting our leadership in CSR.

Activity report 2018-2019

In the 2017-2018 activity report, we focused on Elior clear mission: act today to nurture tomorrow. The Elior commitments are : EDUCATE tomorrow’s adults; provide extra CARE for our guests and co-workers, CONVINCE and bring people on board, and ACCELERATE to advance our professions. This is why we want to put the spotlight on our employees, and highlight their skills and daily commitment in each of the 6 countries where Elior has operations, employees face multiple, daily challenges along with absolute priorities. Now more than ever, nourishing the future means transforming today's habits.

Activity report 2017-2018

In the 2017-2018 activity report, we focused on how Elior takes on board the diverse needs of our guests and clients, by responsibly combining culinary know-how with operational excellence and unceasing innovation. With our 132,000 employees we work together as a family to take care of every one, all day, every day. We are family!

Activity report 2016-2017

Our 2016-2017 activity report is dedicated to the break. What are people looking for at break times? Obviously the answer isn’t the same for everyone.

Activity report 2015-2016

Digital is now a key ingredient in the recipe for success, as shown on the cover of our 2015-2016 activity report. Already ahead of schedule one year after the launch of our 2020 strategy, we take this opportunity to explore three up-and-coming food trends: naturalness, breaks and digital.

Activity report 2014-2015

For its 2014-2015 activity report, Elior Group gave carte blanche to six Instagrammers to share their views on how people take breaks across the globe.